Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping & Delivery Time
- Estimated delivery time is 2-5 business days, depending on the destination.
- Delivery times may vary due to external factors such as weather, holidays, or courier delays.
Shipping Fees
- Shipping fees are calculated at checkout based on your delivery address.
- Occasionally, we may offer free shipping promotions, which will be communicated on our website.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order status through our website or the courier’s tracking system.
Delays & Issues
- While we strive for timely delivery, occasional delays may occur due to factors beyond our control.
- If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
Damaged or Missing Items
- If you receive a damaged product or your order is incomplete, contact us within 48 hours of delivery.
- We will arrange for a replacement or refund as per our return policy.
Contact Us
If you have any questions regarding shipping and delivery, feel free to contact us at [elitepets08@gmail.com/01050406940].